CaringHearts – Committed to providing Person-Centred Care and Support

The best care

We are committed to providing Person-Centred Care and Support..

WE ARE CARINGHEARTS SUPPORT SERVICES

ABOUT US

We provide you and your loved ones all the Care and Support you need in the comfort of your own home. With the help of our well trained, friendly, and caring Care Team we ensure that you have peace of mind, knowing that you or those you hold dearly are well looked after through our personalised services.

At CaringHearts Support Services, we believe that Care is not only about doing things for you, but it is also about doing things with you. As such, all our Care Packages are tailored with the input of the client or their appointed representative ensuring you are at the centre of the whole process. The Care packages are also regularly reviewed to ensure that the services we provide remain relevant, of high quality and are appropriate to you.
We promote independence, maintaining our client’s respect and dignity.
Your voice matters, we are committed to listen and respond to your concerns, to ensure that you are happy with what we do and how we do it.
We value and see our team members as your companion, who will visit you when needed and offer a helping hand.

Our Care Team will treat you with the utmost Compassion, Dignity and Respect, the Core Values of our existence. This is our promise to you.

Our Mission

At CaringHearts Support Services Ltd, our clients are the reason for our existence, they are what motivates us to wake up each day. We are passionate in what we do and love seeing that we have put a smile on someone’s face at the end of each day. We aim to ensure that our clients are comfortable and offered the best service all the time.

We provide quality care and support to service users who are finding it difficult to cope independently in their own homes, ensuring person-centred planning. This support enables our clients to live more independently and comfortably in their own homes and remain connected with their communities for longer. We are proud to offer quality and professional care services, individually tailored to meet our clients’ needs. With us, there is no ‘One size fit all’ when we care for you or your loved ones. Our Home Care services are tailored to deliver a range of healthcare needs from basic personal care to complex care at different times of the day, according to individual client’s needs. For clients who need extra care and support, our experienced and compassionate Carers can deliver service round the clock. Our Carers are carefully selected and matched with clients to ensure that clients receive the best service, promote service consistency and to give our clients and families’ peace of mind.

We offer personalised care services to meet the needs of each one of our clients. Our services are centred on offering practical well-being support to our clients to promote their independence in the comfort of their homes.

Our Values

Compassion
Dignity
Respect

WHY CHOOSE US?

CARE & SUPPORT

We provide you and your loved ones all the Care and Support you need.

PEACE OF MIND

Those you hold dearly are well looked after.

WE WORK WITH YOU

Care is not only about doing things for you. It is also about doing things with you.

BESPOKE PACKAGES

All our Care Packages are tailored to your needs, through the input you give.

WE VALUE YOUR INPUT

Your voice matters. We listen and respond to your concerns.

PACKAGE REVIEW

Our Care packages are regularly reviewed to ensure that the services we provide remain relevant.

The first wealth is health..

OUR CLIENTS' FEEDBACK

We would like to express our deep gratitude to Cecilia and the Caring Hearts team for the love and care giving to our late deceased father Patrick. His final few months were filled with love and support during the final part of his journey. It was clear to all of us that we could not have done without the physical and emotional help given to us during this time. Patrick and we are eternally grateful for the kindness shown to us during this difficult period. We could not have asked for more. With thanks and love!

Andrew and Brendan- Client's Sons
My mum was in hospital for a hip surgery. Upon discharge, she needed someone to be her legs and hands until she recovered and was fully back on her feet. A family friend referred us to CaringHearts Support Services for a Carer for my mum. We were not disappointed. Upon the Carer’s first meeting with my mum, they both liked each other. The Carer was well trained, experienced, honest, compassionate, and patient with my mum. She assisted my mum with her daily needs like personal care, grooming, make-up and also ensured the house was kept clean and tidy at all times. Daisy our dog also got a little pampering in the process as she would go for walks with the Carer and my mum in her wheelchair when they all needed a bit of fresh air outside. We wouldn’t have asked for better Carers for mum, thank you so much CaringHearts Support Services, may you continue to touch lives through your journey.
Timothy- Client's Son
CaringHearts Support Services has cared for my 95-year-old aunt for the past year providing Live-in Care and support. There is joy and comfort in knowing that your loved one is well looked after in a familiar environment. My aunt takes pride in her home and loves to do a bit of gardening every now and then. CaringHearts Support Services ensured that the Carer provided to look after my aunt shared the same interests with my aunt. Every now and then you see them both in the garden weeding or planting fresh plants. The beaming smile on my aunt’s face says it all that she is happy and well looked after. Thank you, CaringHearts Supports Services, for bringing that beautiful smile to my aunt’s face and comfort to us as a family.
Maria- Client's Niece
The service offered by CaringHearts Support Services is beyond excellent! I would recommend them to anyone needing care for their loved one without hesitation. They have looked after my sick dad for the past year and the Carers have been receiving nothing but praise from my mum and dad. The Carers are well trained, experienced, show compassion and always treat my dad with much love and respect , even during his worst days when sometimes it can be difficult to do so. They surely have hearts that care, as their name suggests. Keep up the good work CaringHearts Support Services!
Amy- Client's Daughter
I picked up a CaringHearts Support Services’ flyer from one of the retail shops in Surrey and to this day, I believe that was one of the best decisions I ever made. I was looking around for care and support for my wife with Dementia and after some disappointment with the previous Carers, needed the best reliable Carers to support my wife with her day-to-day needs. I phoned them up to set an appointment. My wife and I met up with the friendly Manager 2 days later. We discussed at great length my wife’s needs and a couple of days later, I rang them up to advise that we were going to work with them. Their service was amazing, all my wife’s needs were well taken care of, from personal care, assistance around the house and companionship. I felt at ease leaving my wife at home with the Carers when I went out for other business with the comfort that my wife would be in good hands. My wife sadly passed on a few months later. Thank you, CaringHearts Support Services, for making my wife’s last days as comfortable as you could possibly do, am sure she is smiling down from heaven to the whole of your team.
Manuel- Client’s husband
CaringHearts Support Services has supported my daughter who requires 24hr care, for some years now. Just recently I was faced with a crisis as both my daughter’s Carers were unable to support her. I contacted CaringHearts Support Services and a Carer was promptly provided. She arrived punctually and settled in quickly. She was kind, caring, experienced and capable of fulfilling the tasks required of her. She managed the bath and hair washes and prepared delicious meals. She also watered the garden and the hanging baskets during the very hot weather. They were able to access a local activity without transport and CaringHearts took them by car to an activity which was further afield. They were comfortable in each other’s company. As a bonus, the Carer gave the flat a thorough clean before she left. I would recommend CaringHearts Support Services to others. We were very appreciative of their support at such notice.
Patricia- Client's Mother
An enormous thank you to CaringHearts Support Services for sending us Cecila to look after my Father In Law, Patrick for the last year of this life. Cecila was always kind and full of cheer and went that extra mile. Without her Pat could not have remained at home until he died, which is what he wanted, and she generously enabled him to achieve. Cecila ensured that Pat received the highest standard of personal care, which often meant providing this a number of times during the day and night. Thus, he was able to maintain his dignity. She also knew how to help Pat manage his pain and keep his spirits up. In return Pat taught Cecila about the virtues of parsnips as a vegetable, such was their banter. Cecila was a hard worker and kept on top of the housekeeping. Everything was clean and tidy, Pat loved her beautifully ironed shirts. When Cecila went on holiday, CaringHearts Support Services ensured that Cecilia’s replacement for those weeks was just as capable an individual. This took the stress away from us as a family, knowing that 24/7 Pat was always in good hands. So once again, thank you CaringHearts Support Services for allowing us to have peace of mind on this journey with Pat. May he rest in peace and God Bless you and your Carers.
Carole- Client's Daughter-in-law

CAREERS AT CARINGHEARTS

Are you ready to join the CaringHearts Team?

Unlock your true potential: find your perfect home at CaringHearts where exceptional talent, passion, and drive thrive

WE'RE HIRING

10 x Care Workers

We are looking for caring, compassionate, dedicated & reliable individuals to join our expanding team of Care Workers! We have vacancies across:

Surrey: Cobham, Weybridge, Walton-on-Thames, Esher, and Oxshott
Somerset: Bridgwater, Taunton, Langport and Watchet

Position: Care Worker
Location: Surrey & Somerset
Job Types: Full-time, Permanent
Salary: £24 336.00 per year

Role Review

You will be supporting service users with medication, personal care, meal prep and light domestic duties. Care and support is provided within their own homes and helping them maintain as much independence as possible. You will provide services in a way which will preserve our Service Users independence, dignity, privacy choice and rights. Willing to undertake care calls between the hours of 7am-9pm according to rota and allocated domiciliary/home care calls?
You will also be able to communicate at all levels effectively and be able to recognise changes in our Service User’s needs or any changes. As a Care Worker you will be able to show empathy to service users and have a level of initiative when working with Service Users autonomously

What makes you a great fit?

Good comprehension of the English language
Ability to recognise poor practice and report hazards
Ability to empathise with service users
Accurate record keeping
Ability to work as a team
Ability to work alone

International Applicants

Full Care Worker training
Accommodation for the first month in the UK

How will you make an impact?

Provide personal care and support to Service Users as detailed in their Support Plan
Ensure you follow the requirements laid out in Service Users’ needs led Risk Assessment and Support Plans and ensuring that they live safely in their own homes
Prepare meals, ensuring a balanced diet, undertake household and cleaning tasks, social interaction and any other tasks as specified in their individual Support Plans
Develop good communication and effective working relationships with Service Users, their families, relatives and friends, representatives and all who use the service
Promote Service Users’ independence, while ensuring dignity, choice, and respect always
Dress appropriately for the post in accordance with the Company Dress Code
Willing to work within Service Users own home, accepting different environments and varying capabilities of our clients

What's in it for you?

Employee Assistance Programme (EAP)

Proactive wellbeing can keep our employees mentally resilient and productive. Sometimes the stresses and strains of work and life can be challenging so sharing a problem in confidence can help put things in perspective and improve the mental wellbeing of the individual
Over the phone support available 24/7, all year round for yourself and family residing at the same address and over the age of 16
Paid mileage between calls
24 hour on-call support
Competitive rates of pay
Double time pay on Christmas Day & Boxing Day
Regular training and development and opportunity to gain your NVQ’s in Health and Social Care

Send your CV to [email protected] Send your CV to [email protected]

WE'RE HIRING

3 x Senior Care Workers

We are looking for Senior Care workers to join our growing Domiciliary care team. This is a senior care worker role that involves supporting and mentoring care staff team. You must be a car driver with access to a vehicle.

Position: Senior Care Worker
Location: Somerset
Job Types: Full-time, Permanent
Salary: £25 350.00 per year

Role Review

Only individuals with experience in Domiciliary care experience will be considered

To ensure all Service User’s visits are allocated to suitable Care Worker’s and to maintain appropriate office procedures. The role will include managing the rostering and growth of a specified area within the business.

What makes you a great fit?

Have experience of scheduling rotas
Have a driving licence and access to your own vehicle
Have, or be willing to work towards your NVQ 5 in Health & Social Care and already have level 3 in place

International Applicants

Full Care Worker training
Accommodation for the first month in the UK

How will you make an impact?

Provide quality care to our service users in their own homes
Provide support to Care Workers in delivering outstanding care
Work effectively with the senior management team including providing high quality feedback to the Assistant and Registered Manager
Process new service user referrals
Allocate Care Workers to all service user visits and ensuring all visits are always covered
Maintain Service User and Care Worker files and ensuring that they are always up to date
Ensure all other records are kept up to date
Work closely with the Assistant and Manager and the group of care workers and service users to build a strong team
Ensure compliance with all office systems and procedures
On call on a rota basis
Undertake Competency Checks, Spot Checks, Care Workers Observations, and training new members of staff where required in the community

What's in it for you?

Employee Assistance Programme (EAP)

Proactive wellbeing can keep our employees mentally resilient and productive. Sometimes the stresses and strains of work and life can be challenging so sharing a problem in confidence can help put things in perspective and improve the mental wellbeing of the individual
Over the phone support available 24/7, all year round for yourself and family residing at the same address and over the age of 16
Paid mileage between calls & On-call payments
Induction and On-going Training
Holiday Pay
Company Mobile Phone and Laptop Provided
Work remotely
Competitive rates of pay
Double time pay on Christmas Day & Boxing Day

Send your CV to [email protected] Send your CV to [email protected]

WE'RE HIRING

3 x Senior Care Workers

Position: Senior Care Worker
Location: Somerset
Job Types: Full-time, Permanent
Salary: £25 350.00 per year

Role Review

Only individuals with experience in Domiciliary care experience will be considered

What makes you a great fit?

Have experience of scheduling rotas
Have a driving licence and access to your own vehicle
Have, or be willing to work towards your NVQ 5 in Health & Social Care and already have level 3 in place

International Applicants

Full Care Worker training
Accommodation for the first month in the UK

How will you make an impact?

Provide quality care to our service users in their own homes
Provide support to Care Workers in delivering outstanding care
Work effectively with the senior management team including providing high quality feedback to the Assistant and Registered Manager
Process new service user referrals
Allocate Care Workers to all service user visits and ensuring all visits are always covered
Maintain Service User and Care Worker files and ensuring that they are always up to date
Ensure all other records are kept up to date
Work closely with the Assistant and Manager and the group of care workers and service users to build a strong team
Ensure compliance with all office systems and procedures
On call on a rota basis
Undertake Competency Checks, Spot Checks, Care Workers Observations, and training new members of staff where required in the community

What's in it for you?

Employee Assistance Programme (EAP)

Proactive wellbeing can keep our employees mentally resilient and productive. Sometimes the stresses and strains of work and life can be challenging so sharing a problem in confidence can help put things in perspective and improve the mental wellbeing of the individual
Over the phone support available 24/7, all year round for yourself and family residing at the same address and over the age of 16
Paid mileage between calls & On-call payments
Induction and On-going Training
Holiday Pay
Company Mobile Phone and Laptop Provided
Work remotely
Competitive rates of pay
Double time pay on Christmas Day & Boxing Day

Send your CV to [email protected] Send your CV to [email protected]

WE'RE HIRING

1 x Care Coordinator

If you have experience as a Care Coordinator, Care Administrator or Field Care Supervisor we would love to hear from you. We provide full training and encourage candidates with a care background to apply

Position: Care Coordinator
Location: Surrey & Somerset
Job Types: Full-time, Permanent
Salary: £26 000.00 per year

Role Review

You will play a crucial part in ensuring the smooth operation of our care services, coordinating schedules, and providing support to both clients and care staff.

What makes you a great fit?

Proven work experience as a Care Coordinator or similar role
Sound understanding of good care principles and practices
Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines
Ability to cope with pressure
Strong leadership skills to guide others
Ability to work independently and as part of a multidisciplinary team
Ability to problem solve
Ability to apply good judgment to fast-changing situations
Strong interpersonal and communication skills, with the ability to effectively interact with clients, families, and care staff
Attention to detail
Excellent computer skills
Excellent administrative skills

How will you make an impact?

Participate in the out of hours On Call rota to support the care workers in the community
Cover any adhoc care visits in cases of absence and sickness
To produce consistent, weekly rotas and provide Care workers in a timely manner
To answer the telephone promptly dealing with any enquiries or queries and professionally
To ensure any changes to service users or care workers’ needs and availability is communicated to all relevant parties effectively
To ensure complaints and care workers feedback and enquiries are logged promptly and accurately
To record all new care workers and service users on the system
Ability to identify and match the suitable care workers for each package
To monitor and record care workers holiday, sickness, and absences

International Applicants

Full Care Worker training
Accommodation for the first month in the UK

What's in it for you?

Employee Assistance Programme (EAP)
Proactive wellbeing can keep our employees mentally resilient and productive. Sometimes the stresses and strains of work and life can be challenging so sharing a problem in confidence can help put things in perspective and improve the mental wellbeing of the individual.

Over the phone support available 24/7, all year round for yourself and family residing at the same address and over the age of 16

Questions

Are you willing to participate in at least 1 out of 3 evenings and weekends of the on-call telephone service?
Are you willing to undertake care calls between the hours of 7am-9pm on an ad hoc basis?

Send your CV to [email protected] Send your CV to [email protected]

We would love to hear from you

GET IN TOUCH WITH US

Contacts

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Accreditations

We work closely with the Care Quality Commission (CQC) and are proud to say we have been rated GOOD across all services. We believe there is no ‘One size fit all’ in care, all our Care plans are therefore Person- Centred and tailor-made to suit each individual client’s needs.
Our staff is well trained and continues to undergo regular training to ensure that they deliver quality care to all our clients.

We are regulated by the Care Quality Commission (CQC) to ensure we meet the invaluable industry standard of Care, Quality and Safety. We are regularly monitored, inspected, and rated to ensure that you our valued clients can view the level and quality of care we provide.